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Facilities Account Manager

New York Permanent USD150K / Year

Are you an experienced Facilities Management leader with a strong technical background and a proven ability to manage complex client accounts?
We're recruiting for a Facilities Account Manager to oversee a high-profile, multi-site account across Manhattan, New York City.

This is an excellent opportunity to take ownership of facilities operations, lead established teams and manage both hard and soft services while building strong relationships with senior client stakeholders.

The Role
 
As the Facilities Account Manager, you'll:
  • Lead the day-to-day operations and strategic management of a multi-site facilities account across Manhattan.
  • Act as the primary client contact, maintaining strong relationships and ensuring excellent service delivery.
  • Oversee hard FM services, including HVAC, electrical, mechanical, plumbing, BMS, UPS, chillers, boilers and associated building systems.
  • Manage soft services, including workplace support, mailroom operations, shipping and receiving, and event support.
  • Lead and develop on-site teams, contractors and specialist service providers.
  • Manage account budgets, forecasting, cost control and overall financial performance.
  • Ensure contractors and suppliers meet contractual obligations, KPIs and service-level agreements.
  • Maintain compliance with health, safety, environmental and regulatory requirements.
  • Identify opportunities to improve operational efficiency, service quality and account performance.
  • Provide regular performance reports and strategic updates to senior stakeholders.
About You
 
To be successful as the Facilities Account Manager, you'll have:
  • At least 8 years of experience in Facilities Management, Property Management or Building Operations leadership.
  • A strong technical background in HVAC, MEP, electrical, mechanical or building infrastructure.
  • Experience managing both hard and soft facilities services across complex environments.
  • Proven leadership experience managing operational teams, contractors and service providers.
  • Strong financial management skills, including budgeting, forecasting and cost control.
  • Excellent client relationship management and communication skills.
  • Experience overseeing compliance, health and safety, and operational performance.
  • A proactive, commercially focused approach with the ability to identify improvements and deliver results.
Experience working for a facilities management service provider would be advantageous.

What's in it for You?
  • $150,000 annual base salary.
  • Full-time, permanent employment.
  • High-profile, multi-site account based in Manhattan, NYC.
  • Leadership responsibility across both hard and soft facilities services.
  • Significant exposure to senior client stakeholders.
  • Ownership of operational delivery and account financial performance.
  • Opportunity to drive improvements and develop the account.
  • Long-term career progression within an established facilities management organization.
Apply Now
 
If you're an experienced Facilities Management leader looking for a senior, client-facing position with responsibility for a major Manhattan account, we'd love to hear from you.

To apply for the position of Facilities Account Manager, click Apply Now to send your resume to Amarah Ranger.

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