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Senior Workplace Experience Manager

New York Permanent £130K - £150K / Year

A leading global organization is seeking a Senior Workplace Experience Manager / IFM Site Lead to oversee the delivery of integrated facilities and workplace services across a high-profile New York City location in boston.

This is a senior, client-facing position with responsibility for the day-to-day workplace operation, team leadership, vendor performance, financial management, and overall employee experience.

The Role As the Senior Workplace Experience Manager / IFM Site Lead, you’ll:
  • Take ownership of day-to-day facilities and workplace operations, ensuring a consistently high level of service.
  • Lead, coach, and develop the on-site facilities and workplace team.
  • Manage workplace services including meetings, events, employee experience, and general office operations.
  • Act as a senior point of contact for the client, building strong relationships with key stakeholders and leadership.
  • Manage third-party vendors and contractors, monitoring service quality, performance, and compliance.
  • Oversee budgets, purchasing, operational expenses, and financial reporting.
  • Partner with internal teams and service providers to resolve operational issues quickly and effectively.
  • Ensure health, safety, security, and workplace compliance requirements are maintained.
  • Identify opportunities for process improvement, cost efficiencies, and enhanced service delivery.
  • Support business continuity and emergency response planning.
  • Use employee and stakeholder feedback to continuously improve the workplace experience.
You To be successful, you’ll bring:
  • Strong experience within Facilities Management, Integrated Facilities Management (IFM), Workplace Experience, or Corporate Real Estate.
  • Previous experience leading and developing facilities or workplace teams.
  • Strong client relationship and senior stakeholder management skills.
  • Experience managing vendors, contractors, and outsourced service partners.
  • Financial awareness with experience managing budgets and operational spending.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Excellent written and verbal communication skills.
  • A proactive, solutions-focused approach and the confidence to make decisions independently.
  • Experience within a large corporate or professional workplace environment is highly desirable.
What’s in it for you?
This is an opportunity to take ownership of a high-profile workplace operation while working for an established global organization.

You’ll have the autonomy to influence how services are delivered, develop an established team, work directly with senior stakeholders, and create an exceptional workplace experience for employees and visitors.

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