Project managers in Facilities Management (FM) play a crucial role in keeping operations running smoothly. From overseeing large-scale building maintenance projects to implementing energy efficiency initiatives, FM project managers are expected to wear multiple hats. However, success in this field isn’t just about technical expertise, it’s about developing strong project management skills that blend hard and soft skills to effectively lead teams, solve problems and drive results.
Why Hard Skills Matter
Technical knowledge forms the foundation of any FM project manager’s role. Understanding building systems, compliance regulations, budgeting and contract management are essential project management skills to ensure projects are completed on time and within budget. In FM, project managers often need to work with engineers, contractors and vendors, meaning a solid grasp of technical details helps in making informed decisions.
Some key technical project management skills that every FM project manager should master include:
- Budgeting & Cost Control – Managing project costs, forecasting expenses and maximizing resources.
- Regulatory Compliance – Understanding OSHA regulations, environmental codes and industry best practices.
- Building Systems & Technology – Familiarity with HVAC, electrical, plumbing and emerging smart building technologies.
- Risk Management – Identifying potential project risks and developing mitigation strategies.
- Project Scheduling & Planning – Utilizing software like Trello, Asana and Jira to keep projects on track.
While these technical competencies are critical, they’re only part of the equation. The best project managers also excel in soft skills that enhance collaboration and leadership.
Soft Skills That Set Great Project Managers Apart
Facilities Management is a people-driven industry. Whether dealing with clients, internal teams or external contractors, project managers need strong interpersonal skills to ensure successful outcomes. Soft skills help bridge the gap between technical know-how and effective execution.
Here are some essential soft project management skills that FM project managers need to develop:
- Communication & Negotiation – Clearly conveying project expectations, handling conflicts and negotiating contracts or timelines.
- Leadership & Team Management – Inspiring teams, fostering collaboration and ensuring accountability.
- Problem-Solving & Critical Thinking – Quickly assessing challenges and making strategic decisions.
- Adaptability & Resilience – The FM industry is dynamic, requiring project managers to adjust to unexpected changes.
- Emotional Intelligence – Understanding team dynamics, managing stress and maintaining a positive work environment.
The Perfect Balance: Integrating Project Management Skills for Success
The most successful FM project managers understand that technical expertise alone won’t guarantee project success. A well-rounded skill set allows professionals to navigate challenges more effectively and build lasting relationships within their teams and organizations.
For example, imagine a scenario where a project is delayed due to unforeseen maintenance issues. A technically proficient project manager might know exactly how to fix the issue, but without strong communication and leadership skills, they may struggle to align stakeholders, motivate the team and manage client expectations. On the other hand, a manager with both technical knowledge and strong interpersonal abilities can resolve conflicts, keep morale high and ensure the project stays on course.
Upskilling for the Future of FM
As the FM industry evolves, project managers must continue developing both their technical and soft skills. Investing in professional development, attending industry conferences, and pursuing certifications such as PMP (Project Management Professional) or IFMA’s CFM (Certified Facility Manager) can enhance both aspects of their expertise.
A recent study by the Project Management Institute (PMI) found that 92% of organizations consider soft skills just as important as technical skills for project management success. This reinforces the idea that bridging the gap between hard and soft skills isn’t just a recommendation—it’s a necessity for career growth in FM.
Take your project management career to the next level
Project management in Facilities Management is about more than just schedules and spreadsheets—it’s about leading people, solving problems, and delivering real value. By honing their project management skills, FM project managers can set themselves apart, enhance their career prospects, and make a lasting impact in the industry.
If you’re looking to take your FM project management career to the next level, Boden Talent can help connect you with opportunities that match your skills and ambitions. Get in touch with us today to explore your next career move!