Account Manager - Hard Services
New York Permanent USD160K
- USD165K / Year
This client is transforming the facilities management industry by using a
technology-forward, hard services-led model. They directly self-perform core technical services while selectively partnering with best-in-class soft service providers, delivering a highly accountable and agile structure to their clients.
Their customers benefit from specialized support in areas like
ESG strategy, workplace experience design, security consulting, and broader real estate advisory. This is a business built on collaboration, continuous improvement, and welcoming new ideas.
Role Overview: Client Relationship / Account Leader
This pivotal leadership role is focused on translating the client's operational environment and strategic objectives into effective, high-quality FM service delivery.
You will act as the
central point of coordination—the face of the company—ensuring the right teams, resources, and communication channels are established. Success depends on building trusted relationships, anticipating needs, maintaining commercial awareness, and proactively identifying ways to elevate service or expand solutions.
What You Will Be Doing
- Lead the relationship for a key client account, establishing yourself as the trusted point of contact.
- Oversee and manage service delivery across multiple sites, consistently ensuring standards and expectations are met or exceeded.
- Develop a deep understanding of the client's business operations to strategically adjust service plans and support changing priorities.
- Proactively spot opportunities to improve efficiency, roll out enhancements, or introduce new, value-add services.
- Coordinate internal resources effectively to deliver projects and planned activities smoothly.
- Facilitate high-level stakeholder conversations, resolve challenges early, and maintain client confidence in delivery.
- Communicate performance, progress, and outcomes clearly through structured updates and reporting.
What You'll Bring
- Bachelor's degree and 5-8 years of relevant experience in facility services, real estate operations, project delivery, or client account management.
- Strong relationship-building ability—you must be comfortable engaging and influencing stakeholders at all organizational levels.
- Excellent organization and communication skills (written, verbal, and presentation).
- A proven problem-solver who enjoys working with complexity and shaping innovative solutions.
- Advanced proficiency in Microsoft Office tools; familiarity with GIS technology is a plus.
- The ability to work effectively and independently while fostering seamless cross-functional collaboration.
Impact of the Role
You will play a direct and key role in
client satisfaction, retention, and commercial growth. Your decisions will influence service quality, operational efficiency, and the overall success of the wider delivery teams supporting the account.
