Senior Director Facilities Management
California Permanent USD190K
- USD210K / Year
About the Role As a Senior Account Director with
our client, you will lead the team responsible for delivering all key client commitments and driving operational excellence across the account.
Location: On-site in San Francisco
Function: Operations Management — supporting organizational goals through strategic coordination of staff and operational processes.
What You'll Do - Provide formal supervision and leadership to employees, ensuring ongoing training, development, coaching, performance evaluations, and support with recruiting and hiring.
- Oversee daily team activities, set work schedules, assign tasks, cross-train staff, and ensure department goals and deadlines are consistently met.
- Partner with senior sales leaders to define complex project requirements, explore solutions, assess risks, and ensure timely execution by the team.
- Secure and coordinate necessary resources to support projects and long-term operational plans.
- Manage relationships with large, high-profile clients, identifying opportunities for growth and continuous improvement within existing accounts.
- Review service-level performance reports to ensure client expectations are consistently achieved and exceeded.
- Troubleshoot escalated issues, working closely with senior internal and client stakeholders. Serve as a Subject Matter Expert for key systems, processes, and project workflows.
- Lead and guide both the client and project teams regarding scope of work, ensuring ongoing delivery against contractual obligations.
- Apply broad business and operational knowledge to achieve departmental goals and improve cross-functional collaboration.
- Model company values and influence others to adopt best practices aligned with organizational policies and strategies.
- Identify, analyze, and resolve complex technical and operational challenges.
- Evaluate the wider impact of decisions across the department and implement improvements to processes, standards, and methodologies.
What You'll Need - Bachelor's Degree preferred, with 5-8 years of relevant experience. A combination of education and experience may be considered.
- Experience in staffing, selection, coaching, performance management, employee development, and retention is preferred.
- Strong communication skills with the ability to handle sensitive or complex information and set clear performance expectations.
- Proven leadership skills with the ability to motivate teams toward achieving broad operational goals.
- Advanced proficiency in Microsoft Office (Word, Excel, Outlook, etc.).
- Exceptional organizational skills and a naturally inquisitive, solution-oriented mindset.
- Applicants must be legally authorized to work in the United States without current or future visa sponsorship.
Why Join Our Client By joining
our client, you become part of a forward-thinking, industry-leading organization known for helping businesses and people thrive. Their culture is driven by shared values—respect, integrity, service, and excellence. They embrace diverse perspectives, reward innovation, and empower employees to shape their own career paths.
